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FAQs

Ordering & Payment

What Payments Methods do you accept?

We currently accept Visa, MasterCard, Discover, Paypal & Google Checkout.

Storing Vanilla  

How should I store the Vanilla Beans?

These Vanilla Beans will keep indefinitely if stored in an airtight container in a cool dark place but we suggest that you use these beans within 2 years of purchase. The beans should NOT be refrigerated. You may also choose to wrap these pods in cling film or waxed paper before storing in an airtight container.

Quality
 
The Vanilla Beans are coated with white frosting/crystals. Can the pods still be used?

This is a perfectly normal occurrence. The white frosting/crystals are actually Vanillin crystals and may form from time to time.

However, please note that incorrect storage can also result in the formation of mildew or fungus. To ascertain if the discoloration is due to Vanillin Crystals or Mildew/Fungus, firstly, you should smell the affected bean to check for any odour and secondly hold the bean against natural sunlight. If it smells rotten and does not reflect the visible light spectrum (colours of the rainbow), the affected beans should be discarded as this can spread to the uninfected vanilla beans.

Postage & Delivery 

What is the Postage Cost?

FREE!

How will my order be sent? 

  • USPS Standard Ground (2-7 days) for upto 50 beans
  • USPS Priority Mail for 1/2lb and above

When will my order be dispatched?

Unless otherwise stated on individual product pages, we aim to process and dispatch all orders within 1 working day (Monday-Friday) of receipt of the order and cleared funds. Orders received on Saturdays, Sundays and Bank Holidays will be sent out the following working day.